Feedback

We really value your feedback. Letting us know when you are not happy with our service gives us the opportunity to put matters right for you and improve our service. We will always do our best to respond as quickly as possible. In each case, we will listen to you and put matters right if we can. The information below tells you what to do if you are not satisfied with a service we have provided. Please follow our complaints procedure to help us sort out your complaint as quickly as possible.

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How do I Complain if something goes wrong?

If you have a problem with your system or any aspect of your Gr33n Group Experience we would like to know about it.

  • Your name and address
  • Your account number (if you are one of our customers)
  • Your daytime phone number (where we can contact you if we need to) and any times you would prefer us to contact you
  • A clear description of your concerns or complaint
  • Details of what you would like us to do to put things right
  • Copies of any relevant letters

If you are not satisfied with our service and response to your complaint you can contact www.financial-ombudsman.org.uk which was set up by parliament to sort out individual complaints that consumers and financial businesses aren't able to resolve themselves.

 

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